Order
- What payment methods are available?
Our website accepts Paypal payment methods, the paypal payment including Visa, Mastercard . This ensures a convenient and secure shopping experience for all our customers.
- How can I verify if my order has been processed ?
You are rest assured that your order has been processed correctly once you receive the confirmation email. A separate email containing tracking information will be sent to you once your order is shipped.
- Can I cancel my order after payment?
- Does my product have an identical appearance to the one depicted on the website?
Our products are all taken from real objects. Sometimes the lighting and screen resolution may be slightly different. This is generally normal. If you are not satisfied after receiving the product, you can contact us to return it for a refund. It’s okay. Don’t worry. We will do our best to ensure the quality of our products so that you can receive the products you want.
- Can I have my product personalized?
Some products are available and some are not. We will state the details of products that can be customized. Just contact us after you place the order. Customized products will be produced 3-5 days later than normal delivery. Please understand.
Shipping & Returns
- Can I return or exchange my product?
We value customer satisfaction and are here to assist you with any returns. For more information, please visit our Shipping & Returns page or contact us directly via email for guidance through the process.
- More questions?
You can contact us through our contact page or email us at support@felbag.com . We will be happy to assist you.